Ship/FX Connect: Troubleshooting the Scale
NOTE: View the following post for more on scale configuration: Ship/FX Connect Configuration: Scale Select
If you are not getting communications with the scale:
- Restart the
- Check the logs to make sure that the restart occurred and no exceptions are reported.
- Confirm that the ScaleSelect is able to correct.
- Close all browsers (not just tabs) and reopen. If another connection is being made, confusion will happen in the ‘websocket’ connections.
- Reboot. Someone may be logged into another session on the same box and have the scale connection open there.