SATO Troubleshooting: Disable Sub-Port
An improperly configured sub-port can cause communication complications with SATO GY-412 printers that prevent fluid label printing. For example:
In this instance, there’s an active sub-port with a USB connection, but there’s an empty protocol. To disable a sub-port, use the following instructions.
First, make sure the printer is offline. Press Line.
Next, Press Enter.
Press the right arrow twice.
Press the left arrow to select [YES].
Ensure [DISABLE] is selected on the SUB-PORT CONTROL page.
Press Enter a number of times to return to the menu.
Press the left arrow twice to online mode.
The sub-port has successfully been disabled.